REFUND AND RETURNS POLICY

This Refund & Return Policy establishes the formal statutory conditions for cancellations, returns, and financial reimbursements for purchases made via Doorstows . Operated by NINE.N (PTE. LTD.), a private limited company registered in Singapore under Unique Entity Number (UEN) 202230122M, our legal framework aligns with the statutory consumer directives of Singapore and the European region.

1. Statutory Right of Withdrawal (14-Day Cancellation)
   In strict accordance with European consumer protection legislation, customers residing within the European Union or the United Kingdom possess a mandatory 14-day Right of Withdrawal.

Cancellation Window: You have the right to cancel your purchase agreement without specifying an objective justification within 14 days from the calendar day on which you, or a designated third party, acquire physical possession of the items.

Notification Procedure: To exercise this right, you must transmit an explicit, written statement via electronic mail to bracket@doorstows.com before the 14-day period expires.

Return Address: Upon verification of your cancellation request, items must be dispatched back to our central warehouse facility at the following address:

NINE.N (PTE. LTD.)
67 Circuit Road #09-241,
Singapore 370067

Condition Requirement: To qualify for a standard cancellation refund, items must remain in their original condition and packaging, without structural alterations or signs of handling beyond what is necessary to establish their nature and function.

2. Damaged, Defective, or Compromised Items
   If an over-the-door vertical organizer or utility hook is received with structural defects or manufacturing compromises, our consumer protection protocols provide a streamlined remediation process:

Reporting Requirements: You must notify our customer support team via electronic mail at bracket@doorstows.com within 14 days of delivery, providing clear photographic verification of the structural defect or damage.

Fulfillment of Resolution: Upon internal administrative review and confirmation of the photographic evidence, we will process a full financial refund of your order or arrange for a prioritized replacement consignment.

Exemption from Return Transport: To facilitate a swift resolution, consumers are not required to bear the administrative burden of physically returning the damaged or broken item back to our Singapore facility. The photographic record satisfies our complete validation criteria.

3. Logistical Discrepancies and Extended Delivery Remedies
   Our distribution infrastructure operates in cooperation with premium international express transit carriers, including DHL Priority, FedEx Priority, and UPS Priority.

Standard Transit Framework: The standard shipping timeframe to the European region is estimated between 7 to 12 business days. Automated milestone notifications are systematically transmitted to your registered electronic mail address during order preparation, international hub arrival, and local carrier routing.

Extended Delay Inquiries: If an order does not arrive within the designated 12 business days, please submit a delivery query to our team. We will immediately initiate a formal audit with the respective courier service. Depending on the verified findings of the carrier tracking review, we will promptly execute a full financial reimbursement or dispatch a prioritized replacement package.

4. Reimbursement Processing & Financial Transaction Parameters
   Approved refunds are processed back through the original payment architecture utilized during checkout to ensure transaction security and compliance with anti-money laundering regulations.

Eligible Payment Methods: Reimbursements are credited back to the specific payment instrument used, which includes major credit/debit card brands (Visa, Mastercard, American Express), digital wallet accounts (Apple Pay, Google Pay), or verified alternative electronic wallets integrated into our secure checkout platform.

Processing Timelines: Once a refund is formally initiated by our administration, the funds are released immediately. The physical reflection of the credit on your financial statement typically occurs within 5 to 10 business days, depending strictly on the processing cycles of your issuing banking institution.

5. Corporate Contact Information
   For formal inquiries regarding returns management, active refund audits, or statutory cancellation requests, please contact our administrative desk:

Legal Entity: NINE.N (PTE. LTD.)

Company Registration Number (UEN): 202230122M

Corporate Address: 67 Circuit Road #09-241, Singapore 370067

Electronic Support Channel: bracket@doorstows.com

Telephonic Support Channel: +65 96225679