TERMS AND CONDITIONS

Welcome to Doorstows (www.doorstows.com). This storefront is operated by NINE.N (PTE. LTD.), a private limited company incorporated and registered under the laws of Singapore under Unique Entity Number (UEN) 202230122M.

By accessing our website and purchasing our spatial configuration utilities, you agree to be bound by the following Terms of Service. These terms govern the commercial relationship between NINE.N (PTE. LTD.) and its consumers, establishing clear structural guidelines in alignment with the legal statutory frameworks of Singapore and the consumer protection directives of the European region.

1. General Commercial Framework
   By executing a purchase on this storefront, you confirm that you possess the legal capacity to enter into a binding contractual agreement. The commercial contract is finalized once an order has been successfully processed and a formal confirmation notification is transmitted to your provided contact channel. We reserve the right to decline or restrict orders that present conflicting transactional data or operational constraints.
2. Payment and Billing
   All transactions must be executed via the verified payment channels integrated into our checkout infrastructure. Consumers agree to provide current, comprehensive, and accurate purchase and account documentation for all transactions. In the event of transactional anomalies or verification requirements, our operations team may halt processing until administrative clarity is achieved.
3. Logistics, Shipping, and Delivery Framework
   We facilitate the transit of our over-the-door vertical organizers and utility hooks to consumers across the European region by cooperating with established premium international logistics carriers, including DHL Priority, FedEx Priority, and UPS Priority services.

Transit Timeline: The standard shipping duration for transit to European destinations is estimated to be between 7 to 12 business days from the date of dispatch from our central facility.

Systemic Notifications: To maintain continuous transparency, automated tracking updates will be systematically transmitted to the electronic mail address provided at the time of purchase. These notifications occur at vital milestones, specifically:

Upon order dispatch and carrier collection.

Upon arrival at the carrier’s primary international routing hub.

Upon routing to the local postal service for final destination delivery.

Extended Delivery Resolutions: In instances where a consignment exceeds the standard transit timeline, our corporate management will immediately open a formal investigation with the respective carrier tracking service. Based on the documented findings of this investigation, we will promptly execute either a full financial reimbursement or a prioritized replacement consignment to resolve the delivery variance.

4. Transfer of Title and Risk of Loss
   In strict compliance with consumer protection legislation in the European region, the liability for items remains with our corporate entity during transit. Title to the products and the risk of physical damage or loss do not transfer to the consumer upon handover to the logistics carrier. The transfer of loss and ownership occurs exclusively at the exact moment the consumer, or a designated third party acting on the consumer’s behalf, takes physical possession of the delivered goods.
5. Statutory Right of Withdrawal (14-Day Cancellation)
   In accordance with European consumer rights frameworks, consumers residing within the European Union or the United Kingdom possess a statutory 14-day Right of Withdrawal.

Consumers have the right to cancel their purchase contract without giving any reason within 14 days from the day on which physical possession of the items is acquired.

To exercise this right, a formal, unequivocal written statement must be transmitted to our customer service team via electronic mail at bracket@doorstows.com within the specified 14-day window.

6. Defective, Damaged, or Inaccurate Consignments
   We apply rigid operational checks prior to order preparation; however, should an item arrive with structural defects or transit-related compromise, consumers are fully protected.

Reporting Protocol: If an item is received in a damaged or defective condition, the consumer must notify our support team via electronic mail within 14 days of receipt, providing detailed verification, including photographic evidence of the structural issue.

While photographic evidence is sufficient for initial remediation, NINE.N (PTE. LTD.) reserves the right to request the return of the item should an investigation into repeated or high-value claims be required.

Resolution Mechanism: Upon administrative verification of the photographic evidence, we will arrange for a complete refund of the purchase value or dispatch a brand-new replacement product.

Exemption from Returns: To ensure a smooth resolution process, the consumer is not required to arrange or execute a physical return of the compromised or broken item back to our facilities. The confirmation via photographic documentation is sufficient to finalize the remediation.

7. Limitation of Liability and Storefront Operations
8. Our corporate infrastructure employs structured data handling and administrative workflows to maintain storefront availability. However, digital systems are subject to scheduled updates and external network variables. We do not provide absolute commitments regarding uninterrupted, error-free website access. This storefront and its operational terms do not include clauses that waive or restrict mandatory consumer rights that cannot be legally excluded under prevailing regional laws.
9. Governing Law and Jurisdiction
   These Terms of Service and any separate commercial agreements whereby we provide spatial planning products to you shall be governed by, interpreted, and construed in accordance with the laws of Singapore. This governing framework operates without prejudice to mandatory local consumer protection provisions applicable within the consumer’s country of residence in the European region.
10. Statutory Corporate Information
    For formal inquiries, legal correspondence, or general notifications, please refer to our verified corporate credentials below:
11. Brand Authority: Doorstows
12. Operating Legal Entity: NINE.N (PTE. LTD.)
13. Company Registration Number (UEN): 202230122M
14. Registered Office Address: 67 Circuit Road #09-241, Singapore 370067
15. Central Dispatch Warehouse: 67 Circuit Road #09-241, Singapore 370067
16. Electronic Correspondence Support: bracket@doorstows.com
17. Telephonic Correspondence Support: +65 96225679
18. Official Digital Domain: www.doorstows.com